To help prevent an account suspension on SendGrid we recommend following these steps:

• • For low volumes sign-up for the base tier if you send less than 10k emails a month.
  • If you are using MediaOS for newsletters we recommend signing up for the Professional Tier. This will give you a dedicated IP address that will help with deliverablity.
  • If you are sending more emails than that included in the base plan be sure to upgrade and select the email range of what you will be sending monthly for a cheaper rate.
  • Ensure DKIM records and SPF records are setup and verified. MediaOS will not send emails without verification.

Preventing getting blocked by SendGrid

We recommend sending in a support ticket to SendGrid to prevent an unexpected account suspension. Use the following template:

Dear SendGrid,

We are transitioning our email to utilize your service via a software called MediaOS to manage our campaigns. We are a news publisher called ______________. Our websites include: _____________. We will be sending email via the following email domains: _______________.

Our emails will include a combination of transaction emails for invoices, password resets, subscriber opt-ins, advertiser artwork collections and other business related emails. We will be using the Batch Email API to send timed email campaigns with a frequency of __________________ (Weekly, Monthly, Daily, 2x) with expected normal volumes of ______________ emails per send.

MediaOS uses a domain owned by them (https://mos-router.com) to perform click and open tracking in their system. Please ensure this domain does not get flagged as for malicious behavior as they explained it gets flagged by SendGrid almost automatically on first use.

Should you have any questions as we onboard to SendGrid please let us know. We are wanting to avoid any delays as we transition and avoid delays for unnessecary account suspensions.

Best regards,
XXXXXX, Publisher of XXXXXX