Ensuring Your Notifications Get to Your Inbox #

When using the MediaOS system, there are several times that notifications will be sent to your inbox. When this happens, you'll want to ensure that you have both no-reply@mediaos.com and *@mediaos.com whitelisted in your email service in order to give the notification the best chance of reaching you.
Another option we have is using this link https://app.mediaos.com/account/email/check/ to see if you have blocked no-reply@mediaos.com and @mediaos.com.
*To do this you would type in the email address in the box and hit the check button, this will then take that email address off your blocked listing. *

To whitelist an email address in Gmail - please follow these instructions:

• Log in to your Gmail account.
• Select the gear icon in the top-right corner of the screen and click “See all settings” from the drop-down menu.
• Pick the tab “Filters and blocked addresses” from the top menu to see your existing filters and blocked senders.
• Select the “Create a new filter” button and enter the domain or email address you want to whitelist in the “From” field.
• When finished, click “Create filter,” and then check “Never send to spam” to successfully whitelist every email the filter applies to.

To whitelist an email address in Microsoft Outlook - follow these instructions:

• Click the “Settings” (or gear icon) option in the top right corner after logging into your Microsoft Outlook account.
• From the pop-up settings menu, click “Mail”.
• Click “Junk email”.
• Enter two email addresses "no-reply@mediaos.com" and "*@mediaos.com" , then choose “Save.”

To whitelist an email in Yahoo! Mail - follow these instructions:

• Navigate to “Settings,” located on the right side of the screen.
• From the drop-down menu, select “More Settings.”
• Click on “Filters” to access your filters.
• Hit the “Add New Filters” button and enter the email address you want to whitelist.
• Click “Save” to finish the process.

To whitelist an email in Apple Mail - follow these instructions:

• Open the app and go to the “Mailboxes” screen.
• Go to the “Junk” folder and find the spam email you want to whitelist.
• Swipe left on the specific email and select the gray box with the three buttons.
• Tap the “Move to Inbox” button to “whitelist” your emails.