To access the Support Center, select the Support icon from your navigation panel on the left hand side of your screen. From there you will find the following support options:

• Getting Started: Includes all of our new user onboarding required training modules. Getting started will take you to the necessary learning areas for your various user roles. Users are required to watch these role-based modules prior to attending onboarding kick off training. 
• Introduction Demo: A comprehensive overview of the system. Recommended for all users to watch within the first week of onboarding or anytime a user needs a refresher. 
• Knowledge Base allows you to browse all documentation of the various features in MediaOS as well as Frequently Asked Questions.
• Live Training: A calendar of all our upcoming live webinar trainings. New classes are added every month so be sure to register!  By registering, you are adding your name to our internal email list.  All registrants will receive an email with the training zoom link on the day of your training approximately 30-40 minutes prior to training. ?️Remember to add your training to your calendar. Please note: Onboarding “Kick-off” trainings are for new users only, therefore, invitations are emailed and are not listed on our live training calendar.
• My Tickets: Allows you to view all current support issues that your account is experiencing. This is only visible if you are the account support representative
• Past Trainings: Past Tainings is a great resource for all users.  Learn how to setup products, integrate with Quickbooks Online and more. All videos listed under past trainings will assist you in your account setup and more.  Keep your eye on this section as we update often with recorded trainings so you can easily watch for the first time or rewatch as many times as you need!